Although the support staff are quick respond on first contact, their completeness, due diligence and expertise in resolving an issue and executing a project is questionable. Their responses are mostly cryptic as they assume that every user on the other end is a super techie to understand the technical details. Additionally, to make matters worse, though typo is understandable, their understanding and communication in English is poor. Many times, client encounter a support staff who appears to dump an answer without proper investigation. Trying to meet SLA criteria? Another aspect is that, when it comes to a project like OS upgrades, the people put on the project seems to have no clue on providing impact assessment plans to the clients, even when the client tries to help . Is it arrogance, ignorance, irresponsibility? Take a pick, any or all of them may fit.As of 4th November 2025:-------------------------------I would recommend any corporate which wants a hosting provider to look somewhere else. Exabytes should be the last place they should go to. This update is a result of bad experiences we have been having with the support staff. Every actions they take will nearly always end up as a "dud" or messes something else. The support is quick in dumping some answers which really means nothing to the end-user. The worse is that each support is an island by himself :(1) they do not make references to experts in case they get stuck.(2) Every thing is done on trail-and-hope-it-works method(3) Extremely good at giving references to external documents which we already know.(4) Attitude is dump something on the user and hope the user goes away.
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As the best web hosting provider in a foreign land since 2005, Exabytes expanded its services to global and has since specialized in providing the best web hosting in US with its 13 years of solid industry experience, under the name of Exabytes.COM. Ou...
