We hired 2 PAs from them: for admin + HR departments. The HR lady was good but recently left. The admin role: we had to request for change of PA 4 times, none of them are up to mark. Although they market their service as "Executive Assistants", but they hardly qualify as "personal assistants"; they're more like "secretary" quality, but who needs someone to type emails or manage calendars these days? There's AI.Some issues we experienced:(1) although you assign one or two assignments per day to make use of the 2 manhours that we paid for, PA-1 doesn't respond at all via whatsapp or call until almost 6pm (end of day), then say that she would work on it the next day (so the day is lost); this happens repeatedly so we only get 10% service.(2) when you request for an update via tel call, PA-1 says "this doesn't warrant a call" & type a long domineering message; if you ask some follow up questions, no response (communication is a one-way street: from PA-1 telling customer, not the other way around).(3) PA-2 insists that she's the guru for google workspace & provides wrong information about vendor charges & makes us commit to the most costly package; when we realize it's an overkill for our needs & try to downgrade, we have overpaid for all our staff for the whole year & cannot downgrade or get a refund until the next year.(4) PA-2 doesn't know how to manage apple IDs, multiple gmail admin; Calendar was also a mess.(5) PA-3 research work on admin issues or linkedin profiles is mediocre; a fair comparison with our intern's work, the intern produces better quality.They repeat their pitch about saving you money. But our main goal is not saving money, but to save time. We used to have full-time admin staff but don't have time to talent management. We're willing to pay the full price (of a Malaysian EA) but only get 2 manhours' work per day, provided that Execierge boss or supervisor manage the staff provided to us (for admin support) and ensure that our expectation is met. We don't want to manage Execierge's staff or their attitude or delivery problems. It's a waste of our time complaining to Execierge that we're getting ignored or cold shoulders or being brushed off. It should be a simple fair trade: we pay and should get 2 manhours' worth of quality work per day, but it is NOT the case.
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Executive Concierge for C-Suites - Personal Assistants On Demand
