exfigure.com

Purchased No Game No Life - Jibril - Shiro figure (Phat Company) 1/7 scale. The figure itself is 7 y

Purchased No Game No Life - Jibril - Shiro figure (Phat Company) 1/7 scale. The figure itself is 7 years old. When I received this figure, the box was very damaged along with the plastic shell on the inside. Luckily the figure was in good condition apart from some dust and very minor paint chips on the ends of the figure's hair. I quickly contacted customer support as I was unhappy with the condition of my purchase and they stated there is nothing they can do as the figure was in long term storage so they can't guarantee the figure to be in good condition even though Exfigure state on their website their figures are in brand new condition. I tried to push for a partial refund of $150 which I knew was too much and I stated I am happy to negotiate and come to a deal we were both happy with but they could only offer me $15 USD as I did not do an unboxing video. Customer service was poor and they obviously mishandle their figures when they are in storage. I am sure buying a recent release figure or preorder figure from Exfigure would be safe but do not buy an old figure as damage is guaranteed and you will not get any reasonable refund. If they had mentioned that their older release figures might come with some damage due to long term storage conditions then I would have bought elsewhere. I am just warning potential buyers to please read their policies carefully before purchasing a figure from this store and to also read other negative reviews as this seems to be a common theme. If you're a serious collector who seeks their item to be in good condition (including the box the figure comes in) then please shop elsewhere. Amiami is a good store that provides a grading system for figures that are old or preowned so you know what to expect when the parcel arrives.

Date of experience: Apr 11, 2026