We are new chinchilla owners and we are excited to get their new cage set up for lots of safe exercise and fun. We ordered a 3-shelf set of ledges for the cage and the corner ledge item fell apart in my hand as soon as I put the screw through it to attach it. They refused to issue me a refund, although I sent them all the proof and info they requested (photos, packing slip, etc.) I guess it’s back to chewy.com for me!
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