I had a very frustrating experience while attempting to purchase a property through this service. They were helpful during viewings and offers, but there was a lack of transparency regarding the property. It was advertised as freehold, only to discover later that it is actually shared ownership and leasehold. This has caused significant delays, and the agent has been unresponsive when I sought assistance in chasing the necessary paperwork. The lack of communication and clarity has made this process extremely difficult. I would advise against using this service.
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