Abysmal. One of the worst experiences I have ever had with any organisation and that is really saying something in modern Britain,I was considering moving my offshore account from another large UK bank due to their appalling service and then I discovered HSBC. I cannot call the Jersey number as for some reason my 'phone won't allow me to. So I called several numbers provided by HSBC on their own website. *Every single number*, *even* those listed for use by *Non-HSBC customers* asks you for your HSBC account details. Even when you call a number suggested by HSBC for those people who DO NOT HAVE an HSBC account. There is no means of communication with HSBC if you are not an existing customer, uless of course you write a letter or visit a branch, and I very much doubt that either of those methods would elicit any sort of meaningful response.In short, I will bow to the inevitable and remain with the wretched bank I am currently using and forego the pleasure of parking money with HSBC.
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