I’m thinking about becoming an ex pat hsbc customer. However, I was very concerned when I read all the negative reviews relating to customer service, inefficiency, antiquated systems, delays, costly telephone calls and frozen accounts. And unlike other companies I’m not sure if HSBC is using the feedback on here to improve its service. I phoned today to try to find a little more information and it didn’t instil much confidence and like you all say, costly phone calls. I haven’t read any feedback regarding the online chat service. Is this not a good service for helping us resolve problems without the frustration of knowing it’s increasing the phone bill? Today I asked them about this but I am not able to use this until I am a customer so I can’t seem to get any advice except for what’s available to read online. I also asked what sort of accounts do they want and why are they freezing them. I didn’t really get a clear answer.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.
