To echo other comments, we are a small family who had our bond terminated and account frozen with no notice. It is the savings account for our very young child future education. The bank bounced us between help desks and nobody took ownership of our problem. The HSBC expat bank has real contempt for small families and has made this experience as painful as possible for us. Please please please if you have small children and need reasonable access to the money avoid this bank. They will make things as difficult as possible for you, especially if you have children, their is a culture of contempt that I cannot and donot wish to be part of or understand. As an extra point, note that HSBC Expat does not monitor or feedback to comments here. Generally the companies with better customer support do, are very quick to admit a mistake has been made and help fix the problem. I am and have sung the praises of companies that are proactive to fix problems and credit staff members where possible... e.g. trip.com and scan.co.uk, very proactive customer support. HSBC Expat getting things right is not that difficult, just care and listen to people. Many people understand processes need to be followed and are willing to work with you to find a way foward. Just dont show contempt for us, treat us like people. I have much better things to do with my time like caring for my family, but I hope this comment saves other families from the stress we have had to endure.
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