My experience with HSBC Expat echoes what others have already said about poor service and mismanagement.I was contacted by someone who said he was my Relationship Manager and promised to help with an incoming transfer and keep me informed. Despite this, the transfer was rejected due to “KYC” issues, and I was never told until I chased both HSBC and the sending bank. I was later informed that this person was not even assigned to my account, leaving me with no proper point of contact.Following this, my account was placed under full restriction, blocking all incoming and outgoing payments. Emails went unanswered, I was given no timeline and now HSBC has decided to close my account, without resolving the issues or addressing the financial losses I have incurred, including fees, lost interest and wasted time.This demonstrates a complete lack of communication, accountability and customer care. Stay away from these guys if you want to protect your sanity. They seriously ruin the HSBC name and I am considering closing all my other HSBC accounts as well.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.