This bank is beyond incompetent. My first bad experience was unbelievable yiu couldnt make it up. I lost my phone panicked and called. I was taken throgh no security whatsoever and they confirmed my money was safe. At that realisation I asked why they hadn’t confirmed my identity and asked to report the issue to management. The guy pretended to put me through then listened and pretended he would discipline the person! Himself. When I caught him out and reported the issue to the CEO it was investigated and I was told they wouldn’t sack him but retrain him! They were horrified and tgst call being uppermost in my mind I got a call at the weekend querying a mere 2,300 transfer which they’ve now reversed because I ended the call because I didn’t like the operators manner. Something about the call was off. It seems their call centre staff are inadequate and now I have all this aggro because all I did was transfer money to my own verified accounts and having passed security and confirmed I wasn’t made to do it by a third party I now clearly have to waste my time calling to get this fixed. Once I’ve spent all my inheritance I’ll be free of this wretched bank. Whst a dreadful thing to say because dealing with them is painful
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.