A bank even failed to generate a tiny single monthly statement, it's a joke. I failed to get an individual bank account monthly statement for an inter-bank transaction. The statement supposed to be generated by request. I therefore requested it via customer service and they have promised it take 1-2 working days to process. After that, I have got nothing, just nothing more than 2 working days during the week. I contact them again and they saw my request and know it was not processed. I now have zero trust on them. Absolutely zero. They didn't explain why it is not processed or causing a delay. Due to the delay of the transaction, it is costing me financial losses.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.