HSBC expat is the worst bank experience ever. The charge me GBP35 underfund fee every month, although I am a Premiere customer in 2 countries, meaning I should not be forced to put GBP75k on this account, that's their stated policies, right.... but that was ignored for 7 months and the deducted every month GBP35 from my account.Requesting a call back on the secure email to solve this, was not heard for several months either and I only have received some type of semi automated email responses, requesting time slots of my availability which were ignored, but I had always the option to call back the great customer service myself.Finally they also temporarily closed my account after having updated my security details on their website, updates which they apparently never received....So I called them today from Indonesia..... I was on the line with an operator for 30 min doing excessive security checks (5 questions...well done, you should do at least 10 to keep people even longer on the line), which I passed because I never received my online banking PIN via a text message 2024. No outcome, because they have not saved my new telephone number, which I updated also 2 months ago on the secure verification path. They have my new address but not my new phone, 30 min wasted and left behind another angry customer.They suggested I go to a bank in person, because they cannot help me. Updating the telephone number would be handled by a different department and they can only call them when I have done further extended security checks. This is unbelievable, but true.I have decided that I will now rather close the account than go through this stupidity and incredible useless customer service again.Please do not use them, they are even not worth 1 star ratings.
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