I would give zero stars if I could. Worst experience with a “bank” that I’ve ever had. Start to finish, the application process was filled with what I hope is gross incompetence. As others have mentioned, calls at 3am to resolve questions already answered. They seem unable to consistently send emails to or receive emails from either of my email addresses. When they do, responses are delayed by a week at absolute best. Claim to have called me, but zero missed calls for the last 3 weeks from them. After being approved, I have never been sent the details to my account. Despite multiple requests, and assurances they would re-send. Over two weeks later, and still nothing. I called again to try to resolve, authenticated through 6 security questions only to be told that they cannot provide account details without me providing THEM the account pin that I have never received, and was calling about in the first place! I am done. I have asked them to just delete my accounts. Let’s see if they can even manage that. I would more readily trust my money to a “Nigerian Prince” with a “financial opportunity” than HSBC Expat.
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