This bank blocked our accounts in March 2025. They did not give any reason nor request any information or documents. We called more than 20 times and many emails, but no information was given or timelines. They were rude at times when we challenged them and showed no care. They did not log our complaints properly or respond at all. Our accounts finally got unblocked in August 2025 after complaints to CIFO. At the end of it all, they didn’t even request a single document or information, so it proved that they just have no clue what they’re doing. If this happens to you, step 1; immediately lodge a formal complaint by email and request a complaint number. Step 2: after 3 months has passed start CIFO complaint process (you can’t do it sooner) Step 3; chase CIFO after a few weeks, and then they will put pressure on HSBC to resolve the issue.The mistake we did was wait too long before making formal complaint, as that is the only way to get the timeline started.HSBC expat are run by a bunch of crooks, and they have no interest in you as a customer. Avoid at all costs.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.