Disorganised chaos from start to finish. Old fashioned processes, calls at 3am, literally 2-3 weeks ‘to respond’. I am surprised that in 2025, an example of customer service so poor still exists without the parent company addressing it. It is clearly obvious from reading reviews more generally that the inefficiencies are deep rooted.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.