This company is an absolute nightmare to deal with. I say that as someone who comes from an Investment Banking background. This review relates to HSBC Expat (though I've also had problems with HSBC New Zealand and HSBC UK). I closed my accounts with HSBC Expat and expected to have the balance of the accounts transferred to my local bank account. Only half the funds have arrived and now HSBC Expat customer support refuses to talk to me about it because my accounts are closed. How nonsensical is that?I have been a customer of HSBC for 30 years since it was the Hong Kong and Shanghai Banking Corporation. I have been a Premier customer for almost 20 years, with Premier accounts in the UK, Australia, New Zealand, and this Expat account.When I first joined HSBC, the customer support was amazing and I gave glowing reviews of HSBC to others. But things have changed so much that I no longer wish to be an HSBC customer. Every interaction is hugely painful. Even for the Premier customers the customer support team is terribly substandard; the teams are based offshore and they don't have the tools or systems to even see what's going on. The conversations are very painful. They really want to help but clearly don't understand banking, don't have the systems or training they need, and just tell you that they can't help you. What am I meant to do when I asked for my accounts to be closed and half the funds in those accounts has gone missing, and the bank's response is "We can't help you because your account is closed"?UPDATE: I tried raising a complaint but the customer service team told me they can't help with that, and gave me an email address instead. I emailed that and got an automated replay saying that I can't contact the bank via email, only via the modes listed in the 'Contact us' page. I go there, and see my options are via Online banking (which I can't access) or the phone number of customer support. So there's literally no way I can even lodge a complaint. HSBC Expat is a total clown show.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.