I’m a pensioner I receive a pension I needed an account to put my pension in. I explained this to the bank when I opened the account. This is what a did . Once it was open I discussed it with my personal manager 7 months later they froze my account because it’s an account where I put my pension. I send them my pension details ..my P60….my statement etc they still blocked my account. Don’t try contacting anyone they don’t answer ..I one day I made 14 phone calls …sent many emails. …I tried to get the CEOs email ..no one will tell me …ditto the chairman etc etc. please please don’t trust them with your money. In October they unblocked my money. After 72 emails and 28 phone calls. I needed cash to pay for an operation despite them telling me in I would have my accounts either unblocked or they would send me the money to pay for this they didn’t. …I missed this operation.On 5 occasions they promised the money in 2-3 or 5-7 or 5 working days it never arrived. Eventually they released only one account with 97 GBP in it when they realised their mistake the whole process started againI was accused of missing a validation call to validate information I only sent the day after …… Everyone I spoke to there expressed horror at the way I was treated but did nothing The boss who I finally spoke to did the same and promised to get back to me two days before the operation was due ….when she didn’t I rang and discovered she had gone home. I am not sure if they are just bad people but I chose to think they are just incredibly incompetent, lack basic training and their systems don’t work. Anyone putting money with them is risking losing access to their money at a critical time in their lives and whatever they promise you don’t believe it they always fail to deliver By the way they are still sending me emails saying they are sending the money despite having closed my accounts. I should complain to to the Jersey Banking Ombudsman by I am so sick and stressed by the whole experience I cannot face it and what will I get some compensation…nothing ro give me back the time and get rid of the stress If this prevents anyone opening an account with these people I’ve done my job Warwick Long should be ashamed Why did they block my account no one knows ?
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