Another frustrating experience - after 30 minutes I found out that they could only transfer reward points to M&S and Amazon and not to my air miles account. It was not an option online with HSBC Expat. Funny that I was able to do exactly that with HSBC UK in less than one minute! As for the numerous Filipino platitudes and greetings, simply more frustrating. This is not a racist comment as Amex also have a call centre in Manila which is highly efficient and when I asked one of their employees why he thought HSBC's was so poor, he confirmed that his friends had heard of horror stories from those who worked there - probably second rate expat management then or cost cutting to the bone.
Claim your business profile now and gain access to all features and respond to customer reviews.
HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.