On the HSBC Expat web and mobile apps the statements for my current accounts are missing since August 2023. I called HSBC Expat customer service about the issue and I was told that my account is switched to paper statements and that's the reason why no statements are available online. I never requested paper statements and also I never received any paper statements by mail at all.For the last 10 days, I'm calling customer service by phone and trying to get statements for my current accounts with no luck. After several calls I just made a little progress. After one call, they managed to email me the statements until February 2024. After another call, in the app, I was able to see a half-May 2024 statement. But my statements for March and April are completely missing. In every call, the customer service officer requests the statements to be generated and tells me that I'll get the statements in the next 24-48 hours but it's not happening. Just getting simple statements shouldn't be that hard. Really disappointing!
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