I am astonished at how bad HSBC EXPAT's customer service and support is. Emails and secure messages goes unanswered. On phone / call centre I am given the wrong info (MULTIPLE TIMES through 2021 and 2022). Lately I even get lied to on phone. "Customer relationship manager" has no authority nor ability to sort anything out...can simply connect me to "customer service". Other times Call centre advise me I should go to Relationship manager...while relationship manager referred me to call centre.... Unbelievable
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.