There is one good thing about HSBC expat - the online banking platform. Even the competitors say it is good. As for the rest, just awful awful awful. My so called relationship manager doesn’t return calls and offers appointments with him in a week’s time, also needing 3 reminders to respond to enquiries over a period of weeks. They routinely lose applications. And if I ever speak to the expat team apart from the RM, they have a well worked avoidance of strategy of first claiming the person is not there, after a long hold, then that person saying they are not able or authorised to take action but they have marked the message for that person as urgent. Then nothing happens. As so the cycle continues, have been through multiple times. Even my attempt to talk to someone senior in the organisation was blocked. 3 times I asked the RM to be changed, 3 times it was ignored, 4th time lucky. For all the talk of being there when you need them, at a time of moving countries they were just unresponsive and unhelpful throughout. If your needs are simply for an online platform, they’ll do. Anything else, any human involvement, any kind of assistance…don’t be fooled by the PR.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.