I am premier customer. I only ring a few times a year to sort out a couple of issues and waiting is always very long. When I do get through I asked simple questions such about transfer costs to other banks, timing of money transfer and takes very long time for operator to respond and question now how trained the staff are if cannot quickly answer relatively un complicated questions. I also explored expat mortgage and apparently did not fit criteria even after 10 years banking them, I had no problem when asked next provider. I have free banking in UK with another bank and their service is much better. I will probably close account down in next 12 months as very disappointed in so called top tier account.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.