I have been trying to deal with the bereavement of an account holder with HSBC Expat. It has to be one of the most bizarre contact methods I have ever experienced. They send emails on an account which does not allow responses. So, if you reply to their questions, your email gets bounced back. This is not mentioned anywhere.I had to do some research and found an alternative email address. I'm still waiting for a reply to an email I sent over 5 months ago.When I telephone them, they appear concerned that I've had no reply but cannot put me through to the bereavement team. All they can do is tell the bereavement team that I will be sending an email!The process is already distressing and complex. HSBC just magnify the problem. At the moment, there is no prospect of completing probate. I have to contrast their performance with that of Lloyds International. They immediately provided me with a contact name and number. They also provided clear instructions to complete the process. Forms were emailed straight to me. It took about 2 days to achieve what HSBC have still failed to complete in 6 months. Years later, I still have no resolution to this issue. HSBC are truly the worst.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.