Took weeks longer to open account. Except cannot get into the account as there was a typo in our mobile number, so they cannot text you the phone banking PIN. Without that you cannot get into anything.Going through alternative security asks for questions you don't know as you've never been into the account, e.g. what is your overdraft, what products do you have. You can only answer truthfully "I don't know", but then you fail the verification. The only advise is that you should go into branch --- riiiiight.Chat and phone help are useless and stuck on their scripts. Email to head office goes un answered.Was almost ready to send most of life's savings to this account. That cannot get in is perhaps a blessing now in hindsight.Avoid like the plague.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.