My recent experience is the same as most of the reviews below - terrible. I have been an expat customer for 30 years and it was not always this way. The main issue is communication with their help centre. Written correspondence is impossible. They have no email address. Secure messages via their platform go unanswered. Their agents are very pleasant but are incapable of solving even simple problems.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.