HSBC Expat have been buying units in investments trusts for me. Suddenly all the purchase contract notes disappeared overnight. I wrote a formal letter of complaint to them in April 2024, I have received a complaint reference number, but they still have not provided an official response as they are obliged to do with 3 months. I wrote a complaint to the Jersey Financial Service Ombudsman in September 2024. They have not responded to the Ombudsman. In both cases these are serious violations of regulation. The ombudsman has told me they answer complaints in order they receive them. It's reasonable to assume they have a back log of months and months of complaints.
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