If half a star was an option I would have selected it. I was led to expect a Relationship Manager but got "Consultants" who are actually a call centre/postbox without call centre technology support. Response times are very slow and lack continuity. Most requests need chasing multiple times. Credit cards take 2 weeks to reach you. A USD wire from USA has still not reached me after 2 weeks. It is stuck in HSBC US despite Jersey advising me the wire request was correct.
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HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.