I have experienced a sustained pattern of poor service from HSBC Expat over several months, involving blocked or failed transactions, unexplained shortfalls, and a complete lack of accountability. Despite numerous formal complaints — many of which were improperly closed or never acknowledged — basic banking services remain unreliable.On multiple occasions:Funds were sent but either blocked or returned with no clear explanation or reconciliation.A USD Global Money Card was issued but remains unreliable. I have even been told by the reltionship manager not ti use if for large transction as it will essentially become blocked.My relationship manager and service teams failed to respond to repeated requests, including a formal account closure (I was even told "I was on holiday" as if that was an acceptable reason).This has left me without access to my funds, facing angry beneficiaries, and with no clear way forward.After exhausting all channels with HSBC, I have now filed a full complaint with the Channel Islands Financial Ombudsman (CIFO) and will continue to escalate until proper redress is given.For anyone considering HSBC Expat — be cautious. Systems fail, and when they do, you’re met with silence.
Claim your business profile now and gain access to all features and respond to customer reviews.
HSBC, one of the largest banking and financial services institutions in the world, serves millions of customers through its four Global Businesses.