Absolutely useless company that uses illegal 'bait-and-switch' marketing to extract more money from customers. If you have a choice of rewards program, avoid Expedia for TD at all costs. I really wish we'd know what a dumpster fire they were before going with the TD credit card. Here is our story:We booked a vacation to Cabo San Lucas through expediaforTD.ca, which included our airfare and hotel. At checkout on the website, we were able to select our seats. Because I am 6' 7" tall with long legs, I only fit in the bulkhead or exit row. This isn't a 'choice' for me; it isn't a 'preference'. It is a physical limitation over which I have no control, and for which modern airlines do not accommodate. Knowing this, we intentionally selected two seats in the exit row (13A and 13B) on Westjet flight 2324 from YEG to SDJ on April 4, 2026. We paid in full at time of checkout.Shortly thereafter we received a confirmation from Expedia, which arrived as follows:From: Expedia For TD (email address not permitted by TrustPilot)Date: Sat, Feb 21, 2026 at 10:36 PMSubject: Expedia For TD travel confirmation/e-Ticket - Apr 4 - (Itin# 7337**********)In the body of the email it stated again that our reservation was CONFIRMED and it showed our outbound flight to Mexico as follows:WestJet 2324Economy / Coach (B) | ECONOFLEX | Seat 13A, 13B | Confirm or change seats with the airline*Seeing that the seats were reserved, I thought nothing more of the matter. Until my wife tried to check in 24 hours before the flight. Westjet advised that the seats booked and confirmed through Expedia were, in fact, NOT reserved. They offered us other seats, but due to my physical dimensions, the offered seats would not work. They advised that the problem was with Expedia as the booking agent. A call to Expedia that lasted over 30 minutes yielded no satisfaction. They insisted that the email we had received was only a 'request' for a seat sent to Westjet, not an actual confirmation that the seat was secured for us. A further call to Westjet put the blame right back on Expedia, and another call to them didn't get any better results. We finally had no choice but to pay an extra $100+ for ONE seat so that I could fit on the aircraft. Judging by the 100% low ratings here for Expedia, this is apparently not only the appalling bad business practices from them. They should be ashamed of themselves for their shady business ethics and useless customer service. Expedia is obviously not any good at acting as a ticket agent, so maybe they should find another business endeavor.
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