As a long-time TD cardholder, I expected a certain level of advocacy and support when I encountered an issue with a hotel booking. Unfortunately, Expedia for TD repeatedly dismissed my concerns and refused to assist, citing hotel policy at every turn. What is particularly frustrating is that when I bypassed Expedia entirely and contacted the hotel directly, the manager approved a full refund exception within 24 hours — something Expedia failed to even attempt to pursue on my behalf. A travel booking service should go to bat for its customers. Expedia for TD did not. I will be reconsidering whether this card continues to serve my needs.
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