Ive been using it for many years and its been always painful. Im only using it because points on my credit card but wow, they are really bad. Always issues and no real way to change anything. You call airline they say call expedia for td, you call them and they say call airline. Or just simply tell you there is nothing we can do. This is a horrible business. I will be looking to change to a different points system all together, cannot deal with this kind of service anymore
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