I'm so determined to let people know how awful my experience with them has been. I have been using their service for years and this is my first bad experience but it really has deterred me from ever using this site again. I was told that I would be contacted within 72 hours of my issue. 72 hours passed and I had to follow up. I followed up a total of 3-4 times and I've been advised that my issue was escalated and someone will call me within 24 hours. Its a week later. Needless to say, save yourself the stress and book through a reliable third party provider with good customer service. No one is able to direct me to a supervisor and they are offering no solutions. For such a known company I am absolutely appalled at their customer level standards. There is none. They do not care.
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