Question: what takes at least 27 months, countless hours on the phone and comes with lies and silence? The answer is not your last failed relationship; instead it's how long does it take to be heard regarding a refund for airfare from Expedia for TD.I purchased an airline ticket in my 40s, I'm now 50 and I'm still being told that Expedia are looking into my refund. When I purchased my return airline ticket from Expedia, Britain was still a part of the EU, COVID was something that happened to other countries and I was $600 more well off. Despite assuring me that I'd be fully refunded, Expedia has chosen instead to pretend that I'm their least favourite friend and have made the savvy business decision to simply stop taking my calls and not calling me back as agreed. Of the 25+ calls I've made I can only think of one positive outcome thus far- I'm on a friendly first name basis with many of the staff at the call center. I've been told that my case, "case" here meaning taking my money not delivering on a service and not giving it back, will be "escalated". There's been more escalation in the last few months with this circus act of a company than a Liam Neeson movie. As I near the 28 month mark I find that their ineptitude only acts to steel my resolve. The fix? Give me my money back, because only that or my death will stop me from calling.
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