We are from Toronto, Canada. We rented a THRIFTY car from Expedia for TD month ago( June28th, 2023), Expedia charged us $1000 at booking. We picked up car at LA, we were told by counter, my standard size car all are rented out, asked me to upgrade to compact SUV, We denied all insurances, additional driver..etc. As our credit card covers all insurance, and signed the paperwork as usual. We made my biggest mistake, that 1) We didn't read through, and 2)We didn't ask for the copy. After We returned the car on July 13, 2023. We were billed for additional US$1632, except $1000, the initial charge by Expedia at booking, In the total of C$3200 for 15 days Honda HRV compact SUV. Expedia contacted THRIFTY, the agent from THRIFTY told Expedia that We agreed all insurances and other charges, and SIGNED. One month after car rental. i have contacted EXPEDIA for TD FIVE times. I think the call center is out sourced to India. A few high-school youth answered my call. One girl hanged up my call as she had to take care of her mom in the hospital. No doubt, they can't do anything. i was told the case had been escalated to their manager, and return call were expected within 48 hours, however, i was never received a callback. So i contacted THRIFTY customer service directly. They replied to me, said they can't refund us anything as we signed the agreement, which was NOT complied with our verbal talk at pickup counter. I hope our bad car rental experience could teach everybody a lesson.
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