The worst experience that I have ever had. A nightmare.The inefficiency of the operators is incredible. I bought a ticket from Toronto to Milan and they did not add my middle name as shown in my Canadian passport.When I realized 20 days prior to the flight I started to call every single day. Finally one of the agents " fixed" this situation but that was not true he made it worse. He never said that he changed the schedule and then my nightmare started. Lack of respect and efficiency. I will make this experience public so people are aware of this.
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