Got stranded in Ohio while driving home to Canada (interstate shut down). I tried to use my points to book a room, the site won’t work on my phone (I can’t click the buttons - it’s unresponsive). Tried calling the number to book - the guy couldn’t help and told me to go to the hotel and call TD rewards. The hotel has no idea what to do (it’s not their points program) and TD rewards customer service stops at midnight. So basically my option is to sleep in my car in a strange city or drive exhausted. I explained the situation to everyone and not one person cared enough to help. I’m beyond disappointed and angry. First time trying to use points and honestly I regret signing up - what a horrendous experience all around.
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