Booked a family vacation (5 people) from Toronto to New Zealand. Firstly, the prices on the the TD Expedia were much more than Expedia.ca. We booked 2 tickets with TD Expedia (points) and the remainder on the expedia website. Its a multi-leg flight and we wanted to change a segment. Long story short, TD Expedia couldn't do it. 9 HOURS on the phone, holding between them and the airlines. finger pointing etc. the 3 other tickets were easily modified. Unbelievable. Changing my card to avoid this scenario again. Ridiculous.
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