They don’t deserve the 1 star - should be a 0. They have been sending me email communication informing me of a fee related to my flight change and inviting me to call them to make payment. It’s been 3 days now we are going through the same process of me calling being transferred from one department to another, I have to re-explain the reason for my call every single time, managers refuse to take the call or escalate, to sum up I have talked to more than 10 reps spend almost 9hrs on the phone, still haven’t gotten anywhere. TBC…
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