My husband boarded a Porters flight on the 29th of June 2024 from Sault Ste Marie to Toronto City. His itinerary number is 72853125902618. The flight got diverted to Ottawa due to bad weather and after a 4hr delay they eventually cancelled the flight. My husband immediately called Expedia for TD and cancelled the offer for a flight on the next day and hence his return flight on the same booking ID got cancelled too. I got an email suggesting we would get full refund. He then had to pay for a new train ticket and get to Downtown Toronto. It has been more than a month and after multiple phone calls with Expedia, they keep saying they are trying to contact Porters but no response from their end. It is really frustrating and just the last day I get a response saying Porters recorded it and no issue hence no refund. All the mental trauma and the additional expense we had go through because of all the cancellation and now no refund even for the return flight, absolutely unfair. When I called the agent the last time, she has now raised a new claim with Porters but she is unsure if I will get any refund for both my flights. Very disheartening and absolutely pathetic customer service. Never again booking a flight with Porters and planning on taking the legal route against Expedia for TD.
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