Booked a flight a few months ago. Each leg of the flight is a separate entry during the booking process. I choose option 2 ( ECO-STANDARD) which include a $100 change flight date fee and included 1 checked bag.I recently only changed the departure leg of the flight to an earlier date using there online "interactive tool". The charge for the date change was approx. $143 and I only had to pay $43 as the $100 was covered by the option 2 I choose in the original booking for the 1st leg. When I went to confirm a pop up screen shows up that I have to accept the conditions. Well this was in the form of all legal shenanigan's over 20 to 30 pages of fine print of conditions... I read about the first 2 pages and could not see anything relevant to me. I then proceeded to quickly scan the rest of the book and nothing stood out to me as a end user. Maybe if I was booking agent I would have known what section applies to me.Needless to say after I accepted the conditions and pay the adjustment I got my new itinerary and it appeared my ticket for both legs of my trip were downgraded(I only changed the departure date). I called Expedia for TD and the customer service rep was not able to adjust anything but offered me a baggage checking fee. I wanted to keep the 2nd leg(return) option that I originally booked which was the option to change the return date. This was critical to me as my mom was already at the destination with a relative but would be returning with me. If she had a medical issue we would change our flights which was the option we both paid for due to her age.Well customer service escalated my ticket to the corporate office for Expedia for TD.In a nutshell all the corporate office representative did was regurgitate on the call that I should have known to read section 16. That no error was found on web page interaction. Since section 16 covered my change and they feel the error was on my part and they would do nothing for me.As far as I'm concerned the error was that Expedia for TD gave me 15 sections in front of section 16 to read. Never mind all the sections after section 16 that I would also have to have read to make sure they don't apply to me.In a nutshell Expedia for TD head office rep spoke to me as if I was a booking travel agent that does this as my job and should have know about section 16 of the 30 or 40 pages of fine print(they would have gone with a smaller font if legal would have allowed them). She just kept repeating section 16 and I clicked the acknowledge button. I tried to explain to her if section 16 was all I needed to read why was I provided over 20 other sections that had nothing to do with my flight change. Well like who's on first she went back to section 16 and acknowledgement button. I asked if she would then at least offer to cover the baggage fee...... she went back to section 16 and acknowledgement button.Call ended with me asking if there is anything they are willing to do. Guess what her response was?Anyhow I then let her know that- I will stop using my Expedia for TD Visa card immediately.- I will be using up the balance of my TD points elsewhere like Amazon.- Once point balance is zero I will cancel this card and use my other point cards.- I will also go to every review page I can find and post my interaction.Also, take note I was never rude to the agent during the call in anyway yet, me nothing being rude didn't seem to matter. Doesn't pay to be nice.Good BYE Expedia for TD.
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