This has been a horrendous experience. Customer service sends you around in circles and no one seems to be able to interpret the notes from the previous rep. The service reps have no power to resolve anything and continue to send me to the relocation dept who also does NOTHING! There is a wall of telephone reps blocking anyone who has the power to resolve an issue and they just hope you become exhausted by the situation and give up. I am incredibly let down by this company. They allowed me to book into a hotel that isn’t even open, didn’t contact me to let me know it wasn’t open- I found that out on my own when I was already on my trip. They eventually relocated me to a “similar” hotel…when I showed up they didn’t have my booking…sent down the road to a motel that wasn’t clean or safe (it was disgusting actually and I am not a picky or confrontational person) at 11pm - -I literally didn’t know where my hotel was or if I even had a reservation. concierge at hotel -#2 literally said “oh yeah, somehow we are always getting people thinking they are booked in here”. I don’t know who is to blame, but it is up to Expedia to fix it…4+ hours of my vacation time on the phone with customer service and a sleepless night so far… they won’t do a thing.
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