The customer service is a scam. They claim to follow the airline policies but this is the second time I have caught them NOT doing so. I changed my departure date, a few hours after my initial booking, my ticket was non refundable but no change fees. Then I notice I was charged for 2 round trip tickets!!! I called Expedia and they are refusing to refund the 2nd ticket saying its airline policy. I've been on the phone for 1 hour 9 minutes and counting and now its being escalated to some other department. Do not book with Expedia for TD other than rental cars. This is the worst experience.
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