The team made our lengthy and intricate travel plans easy to handle and a joy to experience. Coordinating for our family, arriving from three different places and at varying times, was no small feat. We were truly appreciative of the smooth and open communication from the outset. Their team provided guidance and suggestions when requested, and also shared their insights on our pre-formed trip ideas, which was invaluable. Having local experts to explain what to anticipate and recommend the latest options based on their experiences with other travelers was irreplaceable. While we could have spent hours sifting through online reviews, their immediate expertise proved to be far superior. The local guides and transfer operators arranged for us were exceptional. They were knowledgeable, punctual, and incredibly friendly, greatly enhancing the fluidity and authenticity of our trip. The value offered by the team in their services was outstanding. In today's digital age, we easily compared accommodation prices, and I was pleasantly surprised to find that their rates often matched or beat those online. This is likely due to their long-standing relationships with these venues. Booking through a local expert simplified our experience, saved us some money at times, and provided us with local support if any issues arose. Thankfully, we didn't need to reach out, but it was reassuring to know they were just a call away. We also valued their honesty about areas where it was better for us to book directly, like local flights. While some companies might prefer to keep everything in-house for profit, this team was forthright about where they could add value and where it would be simpler for us to book on our own. Lastly, we appreciated their thoughtful check-ins during our journey. They were frequent enough to make us feel cared for without being intrusive—truly embodying what one might call “Butler Service”: expertise, attention, discretion, and the ability to blend into the background when needed. We wholeheartedly recommend this service to anyone planning a trip to Chile, especially for those looking for a longer, customized experience.
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Specialist receptive travel operator, with over 35 years accumulated local experience of creating custom-made travel itineries, covering in particular Patagonia and Torres del Paine. English owned, but based in Santiago Chile.