Very disappointed with ExpertCallers. The service quality was far below expectations. Communication was slow, and the responses from the support team often felt scripted and unhelpful. Tasks were not completed on time, and there seemed to be a lack of proper understanding of the requirements. Instead of improving efficiency, the experience created more frustration and delays. Overall, not a reliable service and definitely needs significant improvement.
Claim your business profile now and gain access to all features and respond to customer reviews.
ExpertCallers is a global call center and business process outsourcing (BPO) company and a subdivision of Flatworld Solutions, founded in 2002 to deliver scalable customer support and back-office solutions to businesses worldwide. With delivery centers across regions such as India and the Philippines and a diverse international client base, the company provides services including inbound and outbound call handling, lead generation, email and chat support, technical helpdesk, market research (CATI), and CCTV monitoring. ExpertCallers follows a process-driven approach based on Lean Six Sigma principles to ensure consistent service quality, operational efficiency, and enhanced customer experience, positioning itself as a reliable long-term outsourcing partner for organizations seeking to optimize operations and reduce costs.See more
