I bought this travel insurance for myself, my wife, and my 15-month-old son. I’m glad I did because it covered search and rescue costs, which many cheaper policies wouldn’t. This was a big relief when I had to make a claim.However, the claims process was frustrating. It took months to process, and I had to keep chasing for updates. Communication was slow, and I never got clear answers on when it would be resolved. After filing a complaint, they finally sorted it out and gave me £200 in compensation for the delays, which I appreciate.The insurance covers a lot, but if you ever need to claim, be ready for a long wait and poor communication. It’s a good policy, but they really need to improve their customer service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Explorer Travel Insurance has been trading since 2011 and specialises in great value Single Trip , Annual Multi Trip, Winter Sports , Cruise and Backpacker travel insurance. Buy direct and choose from up to 5 levels of cover with the added peace of mind that all policies are underwritten by Allianz (the world's largest insurer) and include gadget and cruise cover as standard.
We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors.
We don't have a maximum age limit for single trip policies and can offer cover for customers with, or without, pre-existing medical conditions.See more
