I ordered two pairs of pants online, and one arrived significantly too long. After starting the return process, I was given several locations to return the item. After driving 25 minutes to the nearest location, I was informed they only accepted certain items. I called customer service, as I was leaving town and had limited time to return it, and was told to go to another location that was 'only 8.9 miles away.' I explained this wasn’t feasible and requested they waive the return fee. They refused, as well as extending the return window due to my travel. It’s unreasonable to expect customers to bear the burden of a broken process. I won’t be shopping here again.
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Express is the must-have sexy, sophisticated fashion brand for apparel, handbags, coats and accessories for women and men.
