I ordered a birthday cake for my sister on the 23rd of March and paid in full, expecting a timely delivery for her birthday on 28th of March. However, by the evening of the 28th the order had not even been shipped and there were no updates whatsoever.
As I am based in the UAE and the delivery was in Germany, I contacted customer service via WhatsApp. I was informed that there were “current conditions” causing delays and the order would be delivered on the 31st of March. I clearly asked whether this was confirmed or if I should cancel for a refund and I was reassured that the delivery on the 31st was guaranteed and whoever messaged even raised the stakes stating he/she "will personally monitor it".
Unfortunately, the same issue repeated. On the 31st, I was told the cake would arrive between 2–4 PM. By 5 PM, nothing had been delivered. When I followed up, I was told that “no one was at the door” and that the cake (which they themselves described as “super perishable”) had been left at some DHL Box in some area.
This is totally unacceptable!! The recipient’s contact number was clearly provided yet no attempt was made to call which is a basic courtesy. She was at home the entire time and no delivery attempt was made. Instead, the item was simply left at the Box.
To make matters worse, the recipient now has to wait for a notification email from DHL to collect the package which takes days. As of now, the "super perishable" cake is still sitting there and blowing candles on its own.!!
This was meant to be a birthday surprise but it turned into a frustrating and horrible experience all due to the personal monitoring at its best form. This shows the underlying poor coordination between the provider/dispatcher, false promises and lack of responsibility.
I would not recommend this service for any important or time-sensitive deliveries. All of whom have read my reviews, I personally request to rethink prior to spending your hard earned money on such irresponsible teams!
Thank You for your Attention to the Matter!
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Expressluv is an online Gifting website, we deliver Cakes, Flowers, Treats, Surprises, and Gifts across the USA | Canada | India | Australia | UAE | the UK to the recipient's doorstep.
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Visit us at www.expressluv.com for our wide range of collections.
