expressluv.com

I waited before posting this review because I wanted to give Express Luv a fair chance to resolve th

I waited before posting this review because I wanted to give Express Luv a fair chance to resolve the issue. After clearly telling them their “resolution” was not acceptable, they stopped responding completely.

I am posting this review because, as a customer, I refuse to be defrauded or misled.

The product delivered to the recipient is completely different from what was advertised. The images on their website show a detailed, traditional brass Kamdhenu statue with proper craftsmanship — including the calf feeding naturally from the mother. What was delivered instead is a cheap, poorly made item with incorrect design, bad finishing, and a completely different look. The calf is just placed underneath, not properly sculpted as shown.

Even worse, the product does not appear to be solid brass at all. Only after I complained did they admit it is made from a mix of resin and brass. This was never clearly disclosed at the time of purchase. Presenting something that looks like solid brass and delivering a resin-based product is misleading.

This was sent as a gift, and it was honestly embarrassing that the recipient received such a low-quality item that looked nothing like what was promised.

They refused to accept a return and refused to issue a refund, hiding behind a “no returns on gifting items” policy. Instead, they offered partial store credit and a small discount, which does not resolve the issue.

Saying “images are only for reference” is not an excuse when the actual product is materially different.

I provided clear photographic evidence comparing what was advertised versus what was delivered, and they still refused to take responsibility.

I have ordered from them before and had good experiences, which makes this even more disappointing. But this experience has completely broken my trust.

Date of experience: Apr 08, 2026