Made an order via Amazon.de on the 15th of December, with delivery expected on the 5th of January. I waited and on the 6th of January it entered the system at ExpressOne BG, which I only knew because of external tracking pages. For a whole week from January 6th to 10th, I did not receive a single notification from the shipping company. Upon trying to contact them via the contact form and calling, no returns whatsoever. On January 12th, I contacted Amazon for a refund, who then informed me the courier had an accident and the items were damaged. This accident must have happened in the office, because from the 6th of January, when the products entered the system, I was never notified of any deliveries. I am a patient person and could've waited longer, but it's unacceptable to receive absolutely no notifications or replies after reaching out to them.
Claim your business profile now and gain access to all features and respond to customer reviews.
