Very poor experience with Express Repair. My appointment was delayed multiple times, and I was repeatedly told that the part would arrive on a specific day and kept getting delayed. When the part finally arrived the original technician could not to do the service due to family emergency, which I completely understood but I was not informed of this until I called them to follow up. Also, they do not have a best business practice in place if one of their technicians is off ill or called off due family emergency. You would have to wait for the same technician who diagnosed the problem to come back from leave, or you would have to pay an additional service fee of $100 to have another technician come out to do the service. I would call that a cash grab.
I had to keep calling myself just to get an update, and every time I spoke with the staff, they were unhelpful. The lack of communication and poor customer service made this very frustrating experience. I would not recommend using this repair service.
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